Person Centred Software’s Relatives Gateway is helping care home residents keep in touch with their loved ones this Christmas.
The secure online portal, which is part of the Mobile Care Monitoring service, enables friends and family to stay informed about their care as well as share messages and photos.
Andrew Coles, Head of Product Management at Person Centred Software, said: “Typically, families feel a great deal of grief and guilt at ‘not being able to cope’ with looking after their family member at Christmas, and residents in care homes are more vulnerable to feeling isolated and lonely.
“The Relatives Gateway not only keeps families much more connected to their family member but dispels their fears about care homes. The Relatives Gateway also gives value back to carers too, since it shows and recognises everything that they do, from key activities to the smallest acts of kindness.”
The Beeches, a 110-bed Signature nursing home in Essex, has been using Mobile Care Monitoring for its electronic care records since November 2016, with Relatives Gateway being used by over 70 relatives to keep in touch with family members in the home.
Alison Jayawardena, Care Services Manager at The Beeches, said: “Person Centred Software’s Relatives Gateway has sustained and developed trust with families of our residents, and it has strengthened the culture of openness and transparency. In 2017, The Beeches Care Management Team won the Cavell Award for Excellence in Care for Older People Team, in part due to the Relatives Gateway.”