People with long-term health conditions are the most likely to avoid care services during COVID-19, CQC research has found.
The research, which is part of the CQC and Healthwatch England Because We All Care campaign, found 51% of people with a long-term conditions were highly likely to avoid health and social care services compared with 29% of the average population.
The research also showed that:
81% of people with long-term health conditions reported issues when trying to access health and social care services, such as longer waiting times. This is 17% higher than the general population;
52% of patients with long-term health conditions did not want to put additional pressure on health and social care services by giving feedback; and
32% of people with a long-term health condition got more support from family and friends over the course of the COVID-19 pandemic.
The CQC, Healthwatch England and local Healthwatch Lincolnshire are calling for feedback from people with existing long-term conditions on their care throughout the COVID crisis.
Kate Terroni, Chief Inspector of Adult Social Care at CQC (pictured), said: “We are listening to people with long-term health conditions and their families to help us improve the quality of care. It is only by hearing the voices of people who use services that we can understand what changes need to be made and how to support those services to improve and ensure people receive the care they need at this time. By giving feedback on your care you can make a real difference not just to your own care, but to the care of others.”
Service users are invited to give their feedback on using care services during COVID-19, here: https://www.cqc.org.uk/give-feedback-on-care