People were put at risk at a Leeds care home due to poor management and understaffing, the CQC has said.
Wykebeck Court Care Home, which is operated by Bupa, was rated ‘requires improvement’ overall and ‘inadequate’ in the well-led KLOE following an inspection in January.
The CQC said: “The service was not well managed. We consistently found there was a difference in understanding in how the management team believed care was being delivered and actual staff practise.
“As a result, people were placed at risk of harm and not having their needs met. This included, poor staffing levels, insufficient training aligned to people’s care needs and legislative requirements, such as mental capacity assessment. There was a generalised lack of knowledge of people’s needs.”
The CQC reported that staff told them they often went without breaks and found it difficult to care for people.
Inspectors found some areas of the home were not staffed and staff did not always respond to people who needed care and support with important duties such as pressure ulcer care not always completed and call bells sounding continually.
Amy O’Donoghue, Regional Director for Bupa Care Services, said: “Since the inspection we’ve made significant improvements, including improved training for staff, and we continue to drive change within the home. We’re also introducing a new management team to ensure these changes have long-lasting results.
“As a new-build property, Wykebeck is set up to deliver care in clean and comfortable surroundings. As we continue to make improvements, I’m confident we can deliver the high standards that both we and our residents expect.”
Bupa said it had “quickly” brought in interim management to support the home and an experienced home manager had been appointed to lead the service from June.