People had unexplained bruises and skin tears at a Watford care home rated Inadequate by the CQC.
The inspection of River Court care home, which is operated by HC-One, raised concerns about safe moving and handling of residents.
The CQC said: “People had their individual risks assessed but did not always receive care that promoted their welfare. For example, moving and handling where we observed that people were not always supported safely. Some people had unexplained bruises or skin tears that had not been reported to the local authority safeguarding team or investigated to establish the cause.”
While commenting that people’s care records indicated they were getting enough to eat and drink and there were management plans for people who were losing weight, the report added that information relating to dietary needs and the dining experience needed improving.
The CQC also reported that people’s feedback on activities was mixed with people in their rooms at risk of being isolated. Residents, relatives and staff also reported there were not enough staff at the service.
An HC-One spokesperson said: “The health, safety and wellbeing of our residents is our number one priority, and we take all feedback from the Care Quality Commission very seriously.
“We were therefore deeply disappointed by the CQC’s findings from the inspection in June and we acknowledge we fell short of the high standards our residents expect and rightfully deserve.
“We have a comprehensive action plan in place across the home, which is being overseen by our senior regional team. Relatives have regular opportunities to review their loved one’s care plan, and the team has been working exceptionally hard to get care right and demonstrate the improvements they are making.
“A recent internal inspection has shown that the home has already made positive progress. We continue to work closely with the relevant authorities to make and sustain improvements, and we are confident we will have made further positive progress by our next inspection.”