Staff and residents at a care home in New Milton, Hampshire have received a timely boost to morale after retaining their Outstanding CQC rating.

News of the outstanding result came as staff and residents continued to observe movement and social distancing restrictions to keep people safe from the ongoing virus risk.

Home Manager, Beata Brzozowska, said: “This rating is both fitting and well-deserved for my team. I am impressed every day by the depth of their professionalism and kindness. The current measures in place to protect all our residents during the Covid-19 outbreak means we haven’t been able to celebrate this in quite the way we usually would. But you can rest assured that the staff team and our residents are thrilled and we have raised a glass to our success.”

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The assessment of the home, which provides personal and nursing care for up to 62 people, meant it retained its place amongst the top 4% of adult social care services.

Inspectors found people felt safe living at the home and were cared for by a motivated and well-trained staff team, who always put people first.

The report noted: “Staff working at Kingfishers understood the needs of people using the service and supported people in an exceptionally personalised way.

“Staff knew people well and we saw that care was provided respectfully and sensitively, considering people’s different needs.

“The impact this had on people was outstanding and had resulted in people living an active life with choice evident throughout.”

Elaine Farrer, Operations Director for family-owned Colten Care, added: “It’s a huge accomplishment to be awarded an Outstanding rating from the CQC. To be able to maintain and build upon those standards and retain that rating for a second time is a testament to the incredible hard work and commitment of the whole team.”

The home is planning to hold a community celebration party later this year once movement and social distancing restrictions have been eased.

Tags : Best practiceColten CareCQCInnovationOutstanding

The author Lee Peart

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