The Conifers Rest Home in Nottingham has been rated ‘outstanding’ by the CQC.
The residential care home that provides personal care for up to 18 elderly people joined the top 3.5% of adult social care services following an inspection in March.
Registered manager Debbie Buxton told CHP: “The team and I are absolutely blown away. It’s been a real moral boost for the staff.”
When asked by CHP for the secret of the home’s success, Debbie pointed to the continuity of care provided by its staff who have been with the service for between 10 and 30 years.
The home also proudly boasts never having used agency in its 30 years of operating.
“My staff are always going above and beyond and thinking out of the box,” Debbie added.
“As we are marking our 30th birthday this year, this really has been the cherry on the cake.”
The CQC said people were “exceptionally positive” about the staff and management team, commenting that the service was “like a family home” due to its longstanding workforce who knew residents extremely well.
The inspection report also noted the home’s use of technology to monitor people’s healthcare needs, adding the service was very well led.
Inspectors also praised the “individualised” care provided to people that respected people’s choice and preferences.
“People’s identity and needs were at the forefront of care planning to ensure their wishes were known,” the CQC said.
“Staff felt well supported by the registered manager, who was open to change and had implemented excellent technology to assist people’s wellbeing and care.”