North Yorkshire care home provider Clifton St Anne’s is celebrating after its St John’s House received its second CQC ‘outstanding’ rating.
The home, which gained two outstandings for ‘caring’ and ‘well-led’ in its last inspection in March 206, went two better this time with four outstandings for ‘effective’, ‘caring’, ‘responsive’ and ‘well-led’.
Managing director Lou Squires told CHP: “We were absolutely delighted. We knew that we had worked hard since the last inspection and to be recognised in this way was phenomenal. The staff are over the moon and so are the residents.”
The CQC said: “The provider demonstrated how they had achieved outstanding practice, development and improvement at the service. The leadership team sought creative ways to provide a personalised service and had achieved excellent results through exploring best practice and professional support and implementing it to enhance people’s lives.
“The staff team were highly motivated and were actively involved in and contributed to the continuous improvements in care and support. The provider and registered manager were dedicated to providing individualised care that met the highest of standards and promoted people’s independence and quality of life.”
Resident feedback on the service ranged “Fabulous” and “The best there is” to “Like living in paradise.”
The CQC also noted the provider’s regional and national recognition through accredited schemes, which acknowledge quality practice such as The Living Wage Foundation and Customer First.
Clifton’s St Anne’s other care home, The Millings in Bedale is also rated ‘outstanding’.