The Orders of St John Care Trust (OSJCT) has agreed to refund £3,185 in care home fees after an investigation found it had failed to meet the needs of a resident.
A probe by the Local Government and Social Care Ombudsman found Townsend House in Oxford failed to meet some of a resident’s care needs and accidentally stopped his blood thinning medication, which contributed to a decline in his health and his admission to hospital with a blood clot on his lung.
OSJCT agreed to pay a further £250 to the wife of the resident to recognise stress caused to her because of faults in its care between September 2017 and April 2018.
Lucy Holl, Trust Operations Director, said: “Townsend House has been awarded a ‘good’ Care Quality Commission (CQC) rating across the board for services of care, safety, effectiveness, responsiveness, and being well-led.
“We acknowledged the findings and final decision by the Ombudsman and fulfilled their requirements. Our response at the time of occurrence was immediate by investigating and taking measures to ensure medication management and processes were reviewed and reinforced in the home. The correct safeguarding procedures were followed and the Care Quality Commission was notified along with the council and other professional bodies.
“As a Trust dedicated to person-centred care our residents and their welfare are our priority. Residents and their relatives are reassured that their loved ones are safe and well cared for at the home and we encourage them to talk to the home manager at any time if they have any concerns.”