A once Inadequate rated care home has been rated Outstanding in all areas following its latest inspection by the CQC.
The Close Care Home in Burcot was taken over by hospitality high flyer Sanjay Dhrona as a turnaround prospect five years ago when it was in special measures with the CQC.
Sanjay said: “I can’t stress enough this was a leap, I had no idea if I would have a positive impact, never mind save the business. The first day I arrived the first room I came to was the laundry, and that‘s where I started.”
Working hand in hand with the CQC, Sanjay took his hospitality background and applied it to turning the business around. Making sure the business didn’t rely on any one person, he appointed two registered managers solely responsible for the clinical aspects of the business. In addition a non-clinical manager was appointed to ensure the important role of the ancillary services ran smoothly.
Five years on, the results have been spectacular with the home gaining the CQC’s best possible rating.
“To say we are ecstatic with our CQC rating is an absolute understatement,” Sanjay said.
“It’s been a journey that’s been about focusing care on the needs of the person rather than the needs of the service.”
In its report, the CQC singled out the home’s strong links with the LGBT+ community, commenting this demonstrated the provider’s commitment to high levels of engagement with staff and people who use services to recognise the importance of equality.
Staff and management were also praised for their exceptional skills, innovative thinking and fair and open culture. The CQC cited the example of the introduction of microwavable TV dinners to provide a well-balanced nutritional diet to people living with dementia.
To read the report, click here.