Not for profit care home operator Greensleeves Care has issued an apology and agreed to pay £300 for distress caused after a daughter complained about her late mother’s care.
The complainant, referred to as Mrs C, made a number of complaints about the care received by her mother, referred to as Mrs M, at Kingston House, Calne Wiltshire.
In his decision, the Ombudsman found the home had failed to respond adequately when Mrs M suffered a fall in July 2019.
The Ombudsman also found the home had failed to regularly cut Mrs M’s toe nails, not kept her hands or nails to a sufficiently clean standard, provided initially inadequate oral care and did not provide sufficient support around meal preparation.
The home also admitted to failings on communication with the family and how it documented interaction and concerns raised.
A spokesperson for Kingston House said: “We are extremely sorry that Mrs C and Mrs M experienced a level of care which was below our normal standard – and for the distress it would have caused.
“Since 2019, we have made significant improvements within the care home which is now under a new management team.
“Multiple changes have been made to systems and processes in the home including the documentation used to record accidents and incidents.
“Kingston House has accepted the recommendations made by the Local Government & Social Care Ombudsman.”