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Ombudsman finds fault with care home’s nutrition and falls risk management

Bupa

A former Bupa care home has been found at fault for its nutrition and falls risk management by the Local Government & Social Care Ombudsman.

The Red House Care Home in Huntingdon, which was one of 110 homes sold to HC-One in December 2017, was found to have inadequately managed a resident’s weight loss and nutrition management and falls risk during its operation by Bupa in 2016.

The complainant, referred to as Dr A, complained about the home’s management of his mother’s nutritional needs after discovering she had lost more than 5 kilos between May and September 2016. The resident sadly died in January 2017.

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In his findings, the Ombudsman found fault with the home for failing to refer the resident, referred to as Mrs B, to a dietician or GP, despite her being identified as at high risk of malnutrition in July 2016.

Further fault was found with the home’s failure to complete food charts and to discuss the resident’s food preferences with her and with kitchen staff.

The Ombudsman also found fault with the home for its lack of falls risk assessment for Mrs B and its delay on finding her a ground floor room after she suffered three falls in June and July 2016.

In concluding, the Ombudsman recommended the home carry out a review and provide an action plan demonstrating how it will reduce the likelihood of further faults in falls and nutrition management and provide evidence of steps taken to monitor completion of food and fluid charts. The home also agreed to ensure compliance with assessment, review and person-centred care planning, demonstrate how staff’s care training needs are met and how compliance is measured and monitored.

Rebecca Pearson, Operations Director for Bupa Care Services, said: “We always aim to deliver the highest quality of care, but in this instance we fell short and I am very sorry. While we no longer run the Red House, we have paid close attention to the Ombudsman’s recommendations to ensure that we’re offering the best possible care to our residents elsewhere.”

Bupa added that the home’s new provider had confirmed the Ombudsman’s recommendations had been met.

Tags : BupaHC-Oneombudsman
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The author Lee Peart

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