A Westminster nursing home under police investigation following allegations of mistreatment has been rated Inadequate by the CQC.
Alison Murray, Head of Adult Social Care inspection in London said: “The standard of care at Garside House Nursing Home is very poor and there have been allegations of abuse that the police are investigating.
“Whilst the council’s step-in team provides some reassurance, we will be keeping a close watch on developments and will use our enforcement powers to the full should they be necessary.”
The inspection, which was prompted in part by allegations of abuse and mistreatment received in October, identified breaches of regulation in relation to safe care and treatment, safeguarding people from abuse, person centred care, dignity and respect, nutrition and hydration, staffing, acting on complaints and good governance.
Inspectors found that people were placed at undue risk of harm. People’s medicines were not managed safely, and the service did not follow good infection control procedures. People’s hydration needs were not always met, and the risk of dehydration and weight loss was not properly mitigated. The CQC said people’s social needs were not adequately met, and there was a risk of social isolation. End of life plans were not in place for people and the service did not engage in a meaningful way with people receiving care and their relatives.
Sarah Clarke-Kuehn, Group Director – Care, Sanctuary Care, said: “We are very sorry that the standard of care at Garside House fell far short of that which we aim to provide. In October 2019, we moved a number of senior managers into the home to oversee an accelerated improvement plan and excellent progress has already been made.
“We are determined to make further improvements to ensure our residents receive the standard of care they and their relatives expect and we are confident that when the CQC next visit the home, they will recognise the advances we have made.”
Cllr Heather Acton, Cabinet Member for Family Services and Public Health, Westminster City Council, added: “The wellbeing of all our residents is at the heart of everything we do. As soon as we were informed of the serious allegations regarding the level of care at Garside House we, working with our partners, took immediate action. This includes bringing in additional trusted staff from the council and our partners to oversee the care being provided.
“The CQC report highlights we were right to take this action. It’s completely unacceptable that anyone should be treated with anything but the utmost care and respect at a time of life when they need it most. This was obviously not happening and I’m saddened by the fact that some residents have experienced this poor level of care.
“The police are still investigating and we will support them in any way we can. We are carefully considering the next steps with the NHS – but we’re clear, the safety and care of our residents remains our priority.”