A Newcastle upon Tyne nursing has achieved a remarkable turning around going from ‘inadequate’ to ‘good’ in all areas in just eight months.
An Akari Care spokesperson said: “The journey to get here was far from easy, but the whole Akari team were focused on improving standards in Park House.”
The remarkable turnaround was led by home manager Adele Lusher, who was appointed after previously holding the post of deputy home manager at a neighbouring home.
Described as “enthusiastic and passionate” with the “right attitude, qualities and values”, Adele along with her team, was supported by Akari’s HR and Quality teams, regional manager and senior management to ensure improvements were made and the provider was able to evidence these to the regulator.
Adele told CHP: “We first had to work at boosting staff moral in the home which had the biggest impact on not only the staff but also the residents too. The whole culture in the home has improved and everyone is happier at work and proud of the care we provide to our residents.”
A new training programme was introduced for all staff, including safeguarding, mental capacity deprivation of liberty and safer people handling.
Residents were consulted on what improvements they would like to see with regular meetings with them and their families established.
Activities provision was improved at the home with the appointment of a second Enrichment Lead to help promote a wider range of offerings, including games, music and entertainment.
The home was also given a fresh makeover with bathrooms fully refurbished, new flooring fitted and a full re-decoration of the building. The reception area was also refreshed to create a modern, homely feel.
One relative commented to the CQC Inspectors that Park House was “a brighter, happier place”.