Risby Hall Nursing Home in Risby, Suffolk has been rated Outstanding by the CQC.
The home, which provides accommodation with nursing for up to 34 older people including those living with dementia, was rated Outstanding for being Caring and Well-led.
Deputy Manager Abby Whiting told Care Home Professional: “We are absolutely over the moon. We believe we are the first residential and nursing home in Suffolk to gain Outstanding.
“Our secret is about accepting that everybody is different and has different needs and to treat people as they are.”
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region, said: “Genuine friendships had been created and this was extended to people’s families who were welcome at the service and able to be as involved in the person’s care as much as the person wished them to be.”
The CQC commended the home’s box of memories where people had contributed to stating what was important to them and what made their place of residence a home.
Inspectors also praised the home’s caring use of dementia dolls to improve people’s well-being.
“Engagement with other professionals, family and the community was strong and enhanced the quality of people’s lives,” Jemima added.
“Staff were encouraged to develop deep and meaningful relationships with people they were supporting which helped them deliver person centred and compassionate care.
“Staff showed empathy, warmth and understanding. Inspectors noted positive relationships had been developed between staff and people using the service which enhanced their well-being. There was lots of laughter and tenderness between people.”
Inspectors noted the service’s “constant reminders” of what people need to thrive including reference to family, loved ones and memories and photographs from the past and current day.
The CQC added: “The service was very well managed with a number of outstanding features. Management set high standards and treated all staff as equals and with respect. There was an established registered manager, deputy manager and a team of nurses who all had many years of experience.”
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