Norwich care home in special measures after ‘string of failures’


A care home in Norwich operated by Ashley Care Group has been rated as inadequate and after failing to make improvements has been placed in special measures.

A CQC inspection in November found that Ailwyn Hall in Honingham was failing to provide residents with safe care and had failed to make improvements. It reported that risks to people’s health and safety were not always identified.

Inspectors discovered that the home had not taken sufficient action in response to risks and that management of medicines had become worse since the previous inspection.

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Medicine administration charts were not completed correctly and did not show residents had been given their medicines as prescribed, the CQC report stated.


Although the Ailwyn Hall had increased staffing levels, there were still occasions when shifts were not staffed in line with the numbers the provider had identified as being needed to meet residents’ needs.

The service will now be kept under review and will be inspected again in six months.

If not enough improvement is made within this timeframe and it is still deemed to be inadequate, the CQC will take action to begin the process of preventing the operator from running the home.ailwyn hall cqc report

Tags : ailwyn hallashley care groupCQCInadequatenorwichreportSpecial Measures
Joe Peskett

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