Grovewood House in Alnwick has been placed in Special Measures by the CQC following an inspection in May.
The home provides care for up to 28 older people some of whom may be living with dementia.
Debbie Westhead, Deputy Chief Inspector for Adult Social Care for CQC, said: “The safety of people using these services was not being met on a basic level. Checks and tests on equipment and the home itself were not being undertaken, putting people at risk.
“We were concerned that one person had sustained an unobserved injury and records relating to the incident were not detailed. There was no recorded investigation into how it might have happened and what could be done to avoid it happening to this person or others in future.”
Grovewood was previously rated Requires Improvement following an inspection in March 2016. Ms Westhood said it was “disappointing” some of the same issues remained at the home, while also noting some “worrying fresh concerns”.
She added: “Although staff were respectful in their approach to people, their privacy and dignity was not always respected.”
Inspectors noted there was no blind in a bathroom on the first floor which overlooked the main entrance. The CQC also observed that carers had drawn attention to people’s incontinence issues by placing chair protection pads on top of cushions.
To read the full report click here.