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Norfolk care home goes from Good to Outstanding after CQC visit

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A Norfolk care home has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC) following an inspection in June.

Operated by Norse Care, Norfolk’s largest care provider, Munhaven, based in Mundesley, was rated ‘Outstanding’ in four out of five categories: effective, caring, responsive and well-led.

This represents a major improvement for the home, which was given an overall ‘Good’ rating at its last inspection in 2016.

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In a glowing report, the CQC praised the registered manager, Alison Roberts, for continuing to drive improvements in the service and showing “exceptional leadership.”

Commenting on the achievement, Roberts said: “I’m very lucky, I have a great job, supported by a wonderful team who feel valued and supported in their roles. We are all motivated to achieve the best possible outcomes and quality of life for the people who use Munhaven. I’m so proud of everyone who has made this recognition possible.”

Lo-Anne Lewis, CQC Head of Inspection for Adult Social Care in the central region, said: “Our inspection team was very impressed by the level of support offered at Munhaven.”

“Staff ensured people were provided with care that kept them safe and relatives had confidence in staff to manage potential risks to people using the service.

“Staff training was excellent and leads in designated care areas ensured people continuously received highly personalised standards of care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.”

Inspectors said they witnessed staff delivering “extremely sensitive and compassionate care” and that people were encouraged to have a voice within the service and to live their lives as independently as possible.

“Every aspect of the service was person-centred and staff were passionate about promoting people’s well-being,” said Lewis.

The CQC report also noted that inspectors observed “engaging and empowering” relationships between staff and those using the service.

Tags : Best practiceComplianceNorfolk care homeNorse CareOutstanding
Sarah Clarke

The author Sarah Clarke

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