NHS care homes provide ‘better care’ than private sector, opinion poll finds


New research shows a growing divide between how public- and privately-owned residential care homes have improved amid the coronavirus pandemic, with NHS run facilities outpacing their private counterparts. 

In a survey of 1,000 UK adults with parents over the age of 75, 60% of people with parents in NHS care homes believe that the quality of care has improved, compared to 49% of respondents with parents in private care facilities.

The main reason for this across both types of facility was more capable care staff, with 50% of respondents seeing this as the most important factor, followed by better monitoring systems, at 49%.

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However, this outlook is reversed among respondents with parents who are not in assisted living facilities, according to the research conducted by Kepler Vision Technologies.

Only 35% of people who do not have parents in care believe that NHS facilities are improving, versus 32% who believe it is only improving in the private sector.

Among those people with parents living alone or with them, only 18% showed confidence that care home staff are able to look after residents to a good standard.

Dr Harro Stokman, CEO of Kepler Vision Technologies said the gap in opinion between those with parents in care and those without shows that there are unfair negative perceptions around the residential care space.

He added: “More can and should be done by care homes to give people the confidence that their relatives will receive the very best care – by highlighting the excellent work of staff and how well they are able to monitor resident’s needs with easy-to-use technology.”

When it comes to choosing a suitable care home, 62% of respondents who don’t have a parent in a care home said the most important factor was the location, followed by reputation (59%) and cleanliness and hygiene standards (59%).

Sarah Clarke

The author Sarah Clarke

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