A newly reopened care home in Norfolk has been rated Inadequate following an inspection by the CQC.
Mountfield Care Home in Norwich, which was recently reopened by local operator NorseCare to meet rising dementia care demand, was rated Inadequate following an inspection in October.
The inspection, which was partly prompted by an incident in which a person suffered a serious injury, found “widespread and significant shortfalls in service leadership”.
Inspectors found the service was not promoting a person centred culture with care plans not always reflecting people’s needs by including information that was “confusing and not always accurate”.
A spokesperson for NorseCare, which has six Outstanding homes and 29 care homes and housing with care schemes rated Good, told us: “In NorseCare we hold paramount our duty of care and the trust placed in us by our residents, their families and carers.
“It is therefore unacceptable to us that when the CQC inspectors visited in October, the standards at Mountfield were not at the high levels we demand within our care homes. For that we have wholeheartedly apologised to our residents and their families.
“Today, we are confident that Mountfield is a safe and well-managed home. We took immediate action on the most urgent concerns raised and, over the past three months, we have addressed the majority of other issues. In addition, we have a robust action plan to complete any outstanding improvements.
“But we are far from complacent and it continues to be a top priority to provide the highest quality services at Mountfield.
“Additional resources and support from across our organisation have been brought in to oversee the improvements at the home – during which new admissions have been temporarily paused – and the team has been working incredibly hard to ensure that we embed and keep standards at the highest levels.
“As people recognise, there have unprecedented pressures on the care sector during this pandemic but despite this in NorseCare we expect our homes to continue to keep residents safe and supported, offering the highest standards of care, every day.
“We continue to work with and support our staff to make the changes that need to be made, as well as to support our residents and their families to discuss any concerns they may have.”