An expert in standards for commissioning and providing assistive technology services has launched a cloud-based self-evaluation and compliance management tool which helps care providers more accurately predict their CQC grading before inspections take place.
Brian Donnelly, chief executive of CECOPS, the recognised UK regulator and certification body for assistive technology services, developed the iCOPS software that will is supposed to enable CQC-regulated care homes and other care providers to end reliance on “out-dated” paper-based systems, such as Excel spreadsheets, when preparing for CQC inspections and monitoring efforts to improve care.
The iCOPS tool changes the focus for providers from ‘compliance’ to ‘continuous improvement’. The tool is designed to help organisations reduce time, cost and effort, at the same time as improving overall outcomes.
The iCOPS ‘peer-to-peer’ technology also raises the possibility of CQC inspectors being able to make remote assessments of care providers, rather than full on-site inspections.
According to the firm, Shelley Watson, a risk and governance adviser to the Care Quality Commission described the software as “the best tool I’ve ever seen for CQC compliance.”
iCOPS enables staff responsible for managing compliance and manage performance to use one user-friendly interface to self-evaluate against CQC standards, identify failings, collate evidence of compliance and plan actions to improve.
For example, it enables those responsible for compliance to click and drag a ‘button’ icon to where on a spectrum they judge their home or service to be on any CQC criteria, to then justify that judgement by adding comments, attaching supporting files or links to external sites, and to then plan actions to build on good practice or tackle issues preventing improvement.
iCOPS can then be used to create a CQC-templated report, and also allows other members of staff – and even CQC officials – to feed into and assess this report via the cloud, so a true 360° evaluation can be taken.