A specialist new manager has led improvements at a Minister Care Group care home in Northamptonshire.
Becky Williams was appointed 12 months ago at Duncote Hall care home in Towcester after it was rated Inadequate by the CQC.
Since then Becky has led enhancements in key areas such as delivering a safe, caring and well-led service which has resulted in Duncote Hall being upgraded to Requires Improvement following its last inspection in July.
The CQC noted that “improvements had been made since the last inspection”. It singled out management oversight as an area of improvement, commenting: “New audits and processes had been implemented to ensure the management team could identify and mitigate any risks. For example, a new skin viability audit had been introduced to monitor and record all aspects of people’s skin from pressure damage to injuries.”
The regulator noted people, staff and relatives had commented on recent improvements, with one relative saying: “I can see a massive transformation. The staff are happier, so they are giving a better service. It’s been a change for the good.”
Becky said: “I came on board during what has been one of the most challenging periods across the care sector. I’m pleased that our hard work has resulted in the CQC noting important improvements and I’m determined to continue to put actions in place – as we have over the last 12 months – to lead the home in delivering a quality service for our residents.”
Mahesh Patel, CEO of Minster Care Group, said: “Becky has clearly had a positive impact in implementing improvements at the home over the last 12 months, and we will continue to invest to ensure our residents receive a quality service.
“We appreciate the CQC’s constructive feedback and, as the report notes, we’ve already put further improvements in place since the inspector’s visit last month.
“We are confident that the home’s rating will improve once again at the CQC’s next inspection, and we look forward to welcoming them back.”