Not for provider care provider Methodist Homes is celebrating an ‘outstanding’ CQC rating for its Starr Hills care home in Lytham St Anne’s, Lancashire.
St Anne’s, which is Methodist Homes’ second outstanding home, joins the elite band of 1% of UK care homes to have gained the top CQC rating.
Starr Hills manager Annette Williams said: “We are delighted that the care we provide our residents has been rated as ‘outstanding’. At the heart of what we do is our residents, making sure they have a superb quality of life with plenty of activities and the care they deserve.”
MHA’s regional director Linda Zaidi added: “Annette and all the staff and volunteers at Starr Hills should be very proud of the inspection report and their rating of outstanding.”
In their report, the CQC inspectors commented: “We observed staff demonstrating an exceptionally caring, compassionate and kind attitude towards people who lived at the home. People told us staff were very respectful and spent quality time with people. There were many examples of how caring attitudes of staff had a very positive impact on people’s lives.”
They added that there were many examples of how activities and staff ratios enabled residents to follow their hobbies.
Health professionals felt the service provided outstanding care and were impressed by the knowledge of staff with their attention to end of life care, and staff received training and were knowledgeable about their roles and responsibilities.
Resident Peter Hale, who moved to the home a few months ago, said: “I settled in very quickly and have every confidence in the carers and I want for nothing.”
Peter’s daughter Joanna Carson added: “I can’t imagine anywhere better than Starr Hills. One of the biggest positives is the variety of activities at the home which all the residents have a say in which really gives them a great quality of life.”
To read the report, click here.