Derwent Lodge Nursing Home in Merseyside has been rated ‘Inadequate’ and placed in Special Measures following an inspection in June and July.
The home, which was rated ‘Good’ overall following its last inspection in December 2020, was inspected following a serious incident that happened at the home, which raised concerns about the safety and management of the service.
Hayley Moore, CQC’s head of adult social care inspection, said: “During our inspection of Derwent Lodge Nursing Home in Merseyside, we found people were not receiving the safe care and treatment they deserve.
“The systems in place to monitor the quality and safety of care was not robust enough, and oversight from managers was not effective. Staff did not always adhere to best practice guidance or the provider’s own policies and procedures which meant the care was not always consistent or safe.
“We found that environmental risks had not been addressed. First floor windows were not secure, some bed rails were unsafe and multiple fire doors did not close properly. All of these issues placed people at serious risk of injury or harm.”
More positively, the CQC noted that staff at the service were “kind and caring” and relatives said they felt their loved one was happy at the home and with staff that supported them.
Lee Asbury, Operations Manager at SureCareGroup, told us: “The CQC have a hard job to do when they have such little time on site to make an overall judgment, although rated inadequate in the domains of well led and safety, the CQC continue to rate the home as good in all other key areas of provision.
We appreciate and value any inspection, we always respond promptly to any shortfall that they or any other professional flags, other professionals that visit more frequently tell us that the home is safe, residents and relatives also tell us that they like the home, the home is rated as a very good home on carehome.co.uk.”
Lee said all items identified for improvement has been actioned the same day and the residents at Derwent Lodge were “well cared for, quite safe and their well-being always our first priority”.
He added: “The home is going under intensive checks with support from the local authority, health & safety professionals have been procured to help us ensure that we are 100% compliant in all aspects of our service, and help prepare for the next inspection. Should any relative or any professional have any concerns they are welcome to call the home manager or myself at head office.”