Maria Mallaband’s River View Care Centre in Reading has been rated ‘inadequate’ by the CQC.
The 137 bed nursing service, which provides care for elderly people, including those living dementia, received the CQC’s bottom rating following an inspection in September and October.
Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said: “I am extremely disappointed in reading the findings of this report and feel very concerned on behalf of the people the home is supposed to be caring for. This is clearly unacceptable care and no one should ever have to tolerate living in such a home and being treated with such a lack of respect, dignity and compassion.”
The CQC said medicines were not always managed safely with plans not in place for two people who were being given medicines covertly. Management of the service was criticised as “ineffective” with audits described as “ad hoc and not regular”.
Staff were also criticised for not always recording information correctly with people not always receiving care in a dignified way.
A Maria Mallaband spokesperson said: “Senior managers are supporting staff at the care home in order to ensure that the necessary improvements are made and sustained.
“The care home is working closely with Reading Borough Council, CCG and CQC throughout this process. Improvements have been made, however, we look forward to demonstrating continued improvements when CQC next visit.
“We can confirm that a meeting has taken place at the care home to discuss the report. This has been followed up in writing.
“If anyone has any concerns they should discuss with the Home Manager in the first instance.”