Too many care homes are failing to get the basics of good care right, according to Healthwatch report.
The study, which was based on visits to 197 care homes across 63 local authorities, was designed to find out what daily life is like for residents.
National Director Imelda Redmond said: “It’s not easy running a care home, particularly as the sector as a whole is trying to get to grips with the dual challenge of managing rising demand with limited resources. But getting the basics right doesn’t have to cost the earth and should be the least we should all be able to expect for our loved ones and ourselves should we need care support.
“Even the best homes we visited aren’t perfect, and it is vital that managers and care staff regularly speak with their residents to work out what’s going well and where they might need to improve. None of us would want someone dictating how we should live our lives in our own homes, so why should we expect care home residents to tolerate it?
“Care homes are not institutions, they are people’s homes, and the only way to ensure they feel like this for residents is to put them at the heart of shaping how the care home runs. Healthwatch is here to help with this and I would urge anyone who wants to share their experiences, good or bad, to get in touch.”
The report highlighted concerns with the care home environment, the need for better or more activities, staffing numbers, training and turnover, and the need for access to wider healthcare services.