Samantha Evens of Doveleigh Care’s Outstanding rated Dove Court gives her recipe for success
How did you join Doveleigh Care?
I have worked for Doveleigh Care since February 2015. Doveleigh Care bought Arcot House when I was the registered manager. This was quite a daunting time for me, but turned out to be the best decision. I feel very privileged to work for Doveleigh Care and subsequently being promoted to senior manager.
What is special about Doveleigh care?
Doveleigh Care value people. This includes everyone from residents, relatives and staff. We pride ourselves on our ability to provide exceptional care and we are always looking at ways in which we can improve this further. Residents are at the heart of everything we do. Support is always available whether this is from the director, general manager or front line staff. I am always listened to and encouraged to develop our care homes further to enhance our residents’ lives.
What do you find most rewarding about your job?
The most rewarding thing about my job is changing people’s lives as well as enabling residents to fulfil their lives and staff to achieve their goals. I am very passionate about allowing our residents to maintain their interests and develop new ones and enabling them to lead fulfilling lives. Helping our residents find a sense of purpose can have a beneficial impact on both mental and physical wellbeing. We have a lady who has been volunteering at a local charity shop. Staff have been developing their skills in our ambassador roles, which have increased from seven to 17 different roles in the past year.
What has been your proudest moment?
Being awarded Outstanding not once, but twice. I have a proven record of improving care homes, with one of them achieving Outstanding in all five domains and the other not just retaining its previous Outstanding rating, but improving Outstanding from two to three domains. This just shows what committed and passionate teams we have at Doveleigh Care.
What has been your greatest challenge and how did you overcome it?
When I took over the registered manager role at Arcot House the home had a warning notice, so I had to be staff and resident focussed to change the homes existing position and culture. My aim was to achieve Outstanding in all five domains. I had four senior staff who were promoted to assistant managers to enable management to be present at all times and oversee the running of the home. I believe my energy inspires new and existing staff members to achieve the highest possible rating. In May 2017 Arcot House was rated Outstanding in all five domains. This was a team effort and true commitment from all.
Tell us three things you need to provide great care?
You need to have an open mind, vision and a clear chain of command. As a manager you need to work alongside the staff, listen to them and action what you say you will. I believe if you look after your staff they will look after your residents. All Doveleigh Care homes are rated Outstanding by CQC and have won both regional and national awards. This is down to a collective staff effort.
How do you relax?
I know anyone reading this will say Sam doesn’t relax and laugh as she is always looking at ways of improving and researching. I like spending quality time with my son, whether we are going camping, going for a walk or chilling, watching a film.
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