Rukmi Silva shares how she helped raise Sanctuary Care’s Lammas House from Good to Outstanding.
How did you join Sanctuary Care?
This is my second spell at Lammas House and I have been home manager since 2013. I originally started at the home as a care assistant in 2002, eventually gaining promotion to senior carer. I then had a brief time away from adult social care with the Royal National Institute of Blind People (RNIB) before returning to Lammas House as a senior carer in 2011.
What is special about Sanctuary Care?
Everyone who works for Sanctuary Care is driven by the values at the heart of the organisation – quality, ambition, diversity, integrity and sustainability. Through these we can develop our careers, enriching the lives of residents in all of our 104 care homes across England and Scotland. My team and I really feel Sanctuary listen and take on board what we say.
What do you find most rewarding about your job?
Knowing that you are enriching the lives of residents is the most rewarding thing for me. To have been recognised by the CQC with an ‘Outstanding’ rating is equally amazing. We take great pride in providing person-centred, end of life pathway care and being able to spend those last minutes holding a residents’ hand means so much.
What has been your proudest moment?
Four years ago Lammas House had a ‘Good’ CQC rating but our safety element required improvement. I was determined to put this right and, together with the hard work of my team, we achieved our aim when we were awarded an ‘Outstanding’ rating in January 2019. When the report arrived I cried and celebrated with my family, friends, staff, residents and their families. This is without doubt my proudest moment.
What has been your greatest challenge and how did you overcome it?
Developing the correct culture at Lammas House has been my greatest challenge. The only way I could do this was by setting the example of being a humble, honest, respectful, kind and hardworking person. The team followed me and developed the exact culture that I wanted and that enables us to deliver outstanding care.
Tell us three things you need to provide great care
The right attitude; a passion for quality care; and being both dedicated and committed to providing that care.
How do you relax at home?
I love watching movies; in particular Bollywood, those based on true stories, and horror. I also like talking to my mum, who lives in Sri Lanka.
If you have an outstanding care home manager you would like to see us recognise, please contact firstname.lastname@example.org