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MANAGER OF THE MONTH: Mark Melhuish, Coronation Road, Milestones Trust

Mark Melhuish

Mark Melhuish, manager at Milestones Trust’s Good rated Coronation Road, which supports people with mental health needs, shares his proudest moments

How did you join the Milestones Trust? 

I wanted to join an organisation supporting people with mental health needs that has a positive reputation in the community and with commissioners. The organisation’s values are forward thinking, creating inclusive partnerships.

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I became aware of the home manager vacancy at Milestones Trust in 2012 through the Internet and I then spoke to the area manager who encouraged me to apply. I was appointed home manager at Coronation Road in south Bristol early 2013.

What is special about the Milestones Trust? 

Service user involvement is at the forefront of the organisation’s strategic planning process and core values, creating an atmosphere where people are supported in different ways. The employees of Milestones Trust at all levels and responsibilities work continually to provide the best quality of care.

What do you find most rewarding about your job?

I enjoy supporting service users and staff to achieve their objectives, goals and aspirations by creating safe, therapeutic relationships in a shared community. I also get satisfaction from the development of the support team, for example, one member of the support team is now a home manager at another mental health service in the organisation.

What has been your proudest moment?

It is difficult to pinpoint one proud moment as there are many proud moments in the seven years I have been home manager at Coronation Road such as:

achieving a rating of Good in all areas in the past three CQC inspections, as the support team continues to work hard to achieve the best possible outcomes for the people we support;

implementing assistive technology to maximise independence of the people we support and creating an open house to support other service users and services to use assistive technology;

supporting service users with schizophrenia and complex mental health through times of crises to feel safe, secure and  valued, affording them to be positive about their futures. This is achieved by the support team adopting the recovery pathway model of support to enable a holistic approach to the people we support; and

a service user and his mother featured in a BBC documentary in which there were many compliments regarding his accommodation and support.

What has been your greatest challenge and how did you overcome it?

My biggest challenge has been achieving the overall purpose of the service in a changing and challenging market, which requires the support team to adapt to meet current legislation and to improve their work practices to better meet the needs of the people we support. This was achieved by focusing on service user’s independence, positive risk management and outcome focused support planning.

Tell us three things you need to provide great care?

To be empathetic, have compassion and humility.

How do you relax?

I have varied interests and I like the outdoors. I recently had a backpacking adventure in Dartmoor and I am currently planning some autumn/winter walks in the Brecon Beacons. I enjoy nature; the silence gives me a sense of calm and reflection that allows me to think clearly. I also like reading, music and movies especially crime and forensic documentaries.

If you have an outstanding care home manager you would like to see featured in CHP, please contact: lee.peart@itppromedia.com

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The author Lee Peart

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