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MANAGER OF THE MONTH: Lynne Elliott, Edwardstow Court, OSJCT

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Lynne Elliott, registered manager of OSJCT’s Edwardstow Court in Stow-on-the-Wold, shares what she finds most rewarding about working in care

How did you join OSJCT?

I was looking for a new and exciting position in a care home environment where I could continue to learn and develop. I was seeking a role that would offer new experiences and enable me to develop new skills, and I also knew that I wanted to be supporting people living with dementia. I was keen to work for a reputable organisation where they treated staff fairly, and where residents are at the heart of everything they do. OSJCT ticked all the boxes and it was an easy decision to join.

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What is special about OSJCT?

Its charitable status and the fact that money is re-invested in the business means a lot. The values of the Trust and their importance to the day-to-day running of our homes are also key. These values ­‑ dedicated to caring, empowering individuals, respecting each other, securing our future and promoting communities – really are embedded throughout the organisation. Residents are definitely at the heart of the organisation and there is a network of professional support and excellent polices and systems in place to support the effectiveness of the business. This underpins caring for our residents and staff.

What do you find most rewarding about your job?

Trying to make a difference to all the people who live in the home. That means ensuring that the food is enjoyable, supporting our residents to have a purpose and to enjoy their life, and leading a team that can excel in their achievements. I love to see a team enjoying the work they do and feeling part of their own small community within the home. Smiling faces and happy people living and working in the home are the most rewarding part of my role.

What has been your proudest moment?

Being made Manager of Edwardstow Court.

What has been your greatest challenge and how did you overcome it?

My challenge was initially getting to know all the staff and residents well enough to enable me to establish the direction I needed to take the home in and what development each member of team would need. At the same time I needed to understand the individual resident’s needs and get to know their families so I could ensure we supported our residents with a person-centred approach.

Tell us some of the key things you need to provide great care?

It is essential to have a dedicated and motivated team that truly cares about the residents’ health, social well-being and happiness. We need a team that is cohesive; that wants to go above and beyond to support their residents and provide them with a purpose. Also important is an effective relationship with the professionals who work and support the home’s team so that we get positive outcomes in the residents’ health and well-being. Lastly, you need a supportive working environment for the team where they get leadership, support, opportunities for development and training, so you have a skilled and motivated team that is fit for purpose.

How do you relax?

Looking after my grand-daughter and walking my dog, Bobby.

If you have an outstanding care home manager you would like to see featured in Care Home Professional, please contact: lee.peart@itppromedia.com

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