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MANAGER OF THE MONTH: Josi George of Larchwood Care’s Mundy House

Mundy House Turkey 2 (1) social (002)

How did you join Larchwood Care?

I have been with Mundy House since 2009 and have followed the home’s progression through different management companies. Larchwood took over the home in 2016 and both the company and I have been committed to providing excellent service. I started my journey in the care sector with my first role as a carer and I’ve not looked back. I feel honoured to have been given the opportunity to care for elderly people and it’s an experience that I hold close to my heart.

What is special about Larchwood Care?

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Larchwood Care is an incredibly supportive organisation to work for, whether this be work related or personal. I find that each and every one of the members of staff at Mundy House are fully committed to providing excellent levels of care to our residents and I’m confident that the same can be said for other homes managed by Larchwood Care.

What do you find most rewarding about your job?

The most rewarding part of my job is our residents. Seeing their happy faces can brighten any day and I’m proud to know I’m making a difference to people’s lives. The satisfaction you get from working in the care industry is tremendous and I’m glad that I get to spend special moments with our fantastic residents such as milestone birthdays and anniversaries.

What has been your proudest moment?

My proudest moment throughout my time as home manager would definitely be receiving the Outstanding Leadership Award at The Prospers 2018 Essex Care Sector Awards. It is an absolute honour to win this award because I was nominated by my own team. Mundy House is a lovely place with a family feel, but I have a lot of people to thank for that.

What has been your greatest challenge and how did you overcome it?

The greatest challenge throughout my career would have to be improving the staff culture within our home. Sometimes it can be difficult to change people’s mindsets, especially when they feel like they’re in a rut with their daily routine. I’m pleased to say that Mundy House is a positive environment for both our staff and residents, and everyone shows 100% commitment to their role.

Tell us three things you need to provide great care?

Amongst many other factors, my top three things would be: ensuring that you have a kind and compassionate heart; that you are patient with both your staff and your residents; and having a strong organisational culture behind you.

How do you relax?

I enjoy many things in my spare time to allow myself to relax but my favourite things are cooking, food and travel. I was born in India, so I have been brought up around some amazing traditional Indian dishes and I would definitely say that Indian food would be my go-to dish if I had to pick a favourite!

If you have an outstanding care home manager you would like to feature in Care Home Professional, please contact the editor at: lee.peart@itppromedia.com

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The author Lee Peart

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