MANAGER of the month

Christian Whiteley-Mason, registered manager of Strong Life Care’s Good rated Thornhill House, shares his proudest moments

How did you join Strong Life Care? 

I was initially recruited as deputy manager at Thornhill House five years ago. I wanted to progress my career and develop whilst working within Strong Life Care. I have achieved this by being promoted to the registered manager position.

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What is special about Strong Life Care? 

Strong Life Care offer all their staff members amazing opportunities to develop skills and progress their careers – just as I have done. Strong Life Care not only think about their staff but about the residents they are caring for too by ensuring that every little detail is tailored to the wishes of the resident to make their home the way they want it.

What do you find most rewarding about your job?

I find it very rewarding to see the residents smile or say thank you to me for doing something so little – this can mean the world to them. It is also rewarding being able to care for someone at the end of their life and making this experience so personal and seeing the families have peace and closure at a time so difficult for them.

What has been your proudest moment?

One of my proudest moments was achieving an overall Good rating from CQC, but also receiving Outstanding in the Caring Key Line of Enquiry. My staff and I have worked very hard to achieve this and I am proud that all of our hard work has been recognised.

What has been your greatest challenge and how did you overcome it?

Before achieving Outstanding we received Good in the Caring category, which I didn’t feel was a true representation of the home. I challenged the rating through CQC’s rating review process by supplying additional evidence that substantiated the outstanding care within the care home. Fortunately, this was all taken in to account and the rating was changed to Outstanding.

Tell us three things you need to provide great care?

You need dedicated staff members that truly care about the residents and their wellbeing and happiness. A good relationship with surrounding professionals that enables staff to liaise easily with them regarding any issues that they may have regarding the residents. Finally, staff that are trained to enable them to ensure they are compliant and have the highest standards.

How do you relax? 

I like to relax with my husband and occasionally my friends. I find it very relaxing to go away for the weekend.

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