Anne Hughes, manager at Good rated Grosvenor Manor Care Centre in Chester, shares what’s special about working for New Care.
How did you join New Care?
I was initially contacted by a mutual friend who spoke highly of New Care and recommended them to me. New Care has an enviable reputation for quality care within the industry so I was keen to be part of the team.
What is special about New Care?
I was met by Dominic Kay (Chairman) and Cath Fairhurst (Chief Operating Officer) when I visited Grosvenor Manor for the first time. I was made so welcome by the whole team and instantly felt the warmth of the home, the staff and residents when I was shown around. I was beyond impressed by the atmosphere. The décor, stylish surroundings and cleanliness of the home were second to none and I felt an instant pull as I saw the residents participating in their everyday life within the care home.
What do you find most rewarding about your job?
There are many things that are rewarding about the job. The support of the senior management team and the ability to ring and ask for advice at any time, as well as being made to feel part of a big team, is very important to me. The existing staff at Grosvenor Manor made me feel extremely welcome so I was able to settle in very quickly too. Working with this team who love what they do to deliver exceptional care and an outstanding quality of daily life for all residents is incredibly rewarding.
What has been your proudest moment?
I was very pleased when the team all pulled together when we faced a big outbreak of COVID in the home. The staff rallied round and everyone went above and beyond. The support was amazing and what was a very stressful situation was made less so by the people who care.
What has been your greatest challenge and how did you overcome it?
My biggest challenge was getting to know all the residents and staff. I’m known for forgetting people’s names, so every day I would walk round speaking to the residents checking I had got their names correct and chatting about their lives and experiences. I continue to do regular walkabouts and have sit-down face to face chats with the staff.
Tell us three things you need to provide great care?
People who are kind, people who care and people who can support and challenge in equal measures.
How do you relax?
It’s not relaxing but it helps me unwind – that is spending time with my grandchildren.
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