Major features added in CoolCare4’s latest software update


CoolCare has added two major features to its care home management software, CoolCare4.

The latest software update includes both a staff portal and a text messaging service to help care homes communicate more easily with their staff. The updates are in recognition of an increasing need in the care sector to communicate with staff instantly to safely staff homes, improve the efficiency of hours’ management and aid retention.

CoolCare Managing Director, Fiona Hale, (pictured) said: “CoolCare release 4.3 is a real landmark for us.  Allowing staff to manage their own holidays, and see their hours at any time on their own devices, is a fabulous empowerment tool, giving staff more control over their working lives in this turbulent recruitment market.”

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The updates also reduce administration time for managing holiday requests and answering pay queries.

Following the release, staff from care homes using CoolCare4 will have their own login, allowing them to see and update important information about their working lives.  Through access to the CoolCare4 staff portal, staff will be able to see a calendar view of their shifts, holiday, training and absence.   It also allows them to manage their hours, seeing what shifts they are planned to work and giving them the option to take on extra shifts.

The new text messaging feature allows CoolCare’s customers to send customised messages to one or multiple staff members.   Working alongside the staff portal, the home can send SMS requests to cover a shift directly from the rota.

For more information, please contact Fiona Hale on 0113 385 3870 or

Tags : care home management. best practiceCoolCareInnovation

The author Lee Peart

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