Low staffing levels impacted ‘every area’ of Inadequate rated care home

Little Oyster

A Kent care home with staffing issues has been rated Inadequate by the CQC following an inspection in July.

An inspection of Little Oyster Residential Home in Minster-in-Sea in July found “every area” of care had been impacted by a lack of staff.

Debbie Ivanova, CQC’s deputy chief inspector for people with a learning disability and autistic people, said: “Make no mistake, this was not a pleasant place to live for the people who called it home. When we inspected, some people asked us for help to contact their social worker to move them elsewhere because they were so deeply unhappy. Some people told us they were frightened, and that they didn’t feel safe. Nobody should feel like this in their own home.”

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The CQC found that staff at the home did not have enough time to “meet even the most basic of people’s needs”.

Inspectors observed people with no clothes on with just a sheet or blanket covering their private parts, their doors were wide open and they were in full view of other people.

People told inspectors they felt isolated as they were often unable to speak with loved ones and maintain important relationships because of poor Internet access in the service.

They told inspectors that meals were of poor quality and lacked vegetables and were not balanced.

One resident said: “I feel when asking for things I have to beg. This used to be a jolly place and nice to live, I wanted to die here because it is my home now I want to move.”

The home, which was previously rated Good, provides accommodation for up to 64 people with learning disabilities, mental health conditions and physical disabilities.

Tags : CQCInadequateStaffing

The author Lee Peart

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