This award, which recognises suppliers who have come up with innovative solutions that streamline business processes and improve client outcomes, goes to CarePlanner.
CarePlanner has defined the past year by building and maintaining relationships with its customers. It did this by establishing two clear business goals and corresponding strategies to achieve them: to embrace the future of interconnectivity and seize the opportunity to take a leading position on systems integration across social care, and provide an exemplary customer experience.
Data sharing is also of utmost important to CarePlanner, which believes this will shape the nature of digital integration over the next 10 years. The company has therefore developed and implemented an API (Application Programming Interface) for the entire system, which enables customers to build machine interactions with their CarePlanner systems and leverage the value of their data.
CarePlanner has also introduced free training and on-boarding for all customers this year, along with the assignment of a dedicated account manager to help users get the best out of the system.
CarePlanner team leader of Accounts Rachael Morris said of her win last night: “I’m actually shook. This is amazing, it’s an honour. We were here the last time in 2019, so it’s so nice that the first time we’re back we’re all together again and we can take home a nice little trophy.”