Compliance directors and care home managers are responsible not only for the care of every resident in every home, but must also ensure that the care is monitored, measured and reported to relevant authorities.
Andrea will celebrate five years as the chief inspector of adult social care in October 2018. In that time she has led the transformation of the Care Quality Commission’s approach to regulating adult social care; ensured all services have been inspected using the new, in-depth methodology; and has been an inspirational leader of around a thousand staff at CQC.
Helen is a registered nurse with outstanding knowledge and experience in the care home sector, which she has dedicated her working life to for many years.
Gabriela Zackova is an inspiring, motivated and passionate general manager at Chelsea Court Place. She is a leader dedicated to maintaining excellence in care and helping to raise industry standards.
Joanne Balmer is responsible for all Sunrise Senior Living and Gracewell Healthcare communities and homes delivering care at the highest standard and maintaining consistent compliance success.
Marcia’s commitment to the older people she serves has been reflected in the achievement of an Outstanding rating for Silk Court, the Anchor care home she manages in Bethnal Green. However, Marcia’s quiet determination is an inspiration to colleagues across the country, meaning her influence extends far beyond London.
Julie has transformed care delivery, monitoring and reporting since joining the Hallmark team in September 2015. Since her appointment, she has ensured good quality care through bi-annual mock CQC/CIW inspections at each Hallmark care home, providing full feedback and quality ratings to home managers.
Jo has operational responsibility for quality assurance affecting the daily lives of 1,000 residents in 20 care homes including five dementia care settings.
An excellent care home manager, Linda is dedicated, motivated and leads by example to deliver the highest possible quality care for Bupa residents. She has a clear vision to deliver outstanding care, and engages residents, their families and the colleagues at the home to ensure this is achieved.