HC-One CEO Justin Hutchens highlighted the importance of ideas and innovation during yesterday’s CHP’s Leaders in Care event in London.
The HC-One boss spoke to an audience of senior executives at the event held to recognise best practice and innovation within the sector.
Justin said: “Within HC-One we have three primary goals: the first one is to provide the best possible experience for our residents; secondly is to provide the best working environment for our colleagues; and third that we provide return for our investors. A big part of that is to invite innovation within our company.”
The HC-One boss highlighted the care home provider’s Make a Wish initiative, which saw a resident recently go sky diving, and its use of Virtual Reality to provide well-being activities, as key aspects of innovation.
Addressing the event’s guests directly, Justin added: “The challenge for you as providers is to find that inspiration and great idea that could change everything for your company and for your residents’ experience and for the working environment for your colleagues.”
Under a new initiative, HC-One each month asks staff, residents and family members for their ideas on ways of improving care quality.
One idea, which has been adopted across the business, is for all staff to stop what they are doing at 3pm and spend half an hour with residents.
Concluding his speech, Justin added: “My simple message to you today is to encourage engagement within your organisations. Encourage all of your colleagues to participate. Those of your colleagues that are closest to the residents have the very best ideas because they are engaging with them every day. So what do they have to say about how we can do things differently and improve care delivery and make things more efficient? All of this is wrapped up within our commitment to kindness.”