Commercial laundry equipment Miele has won a new contract with leading care home provider Anchor Hanover.
The two parties have agreed to renew their 18-year long relationship, which has seen Miele washer and dryers being installed in 700 Anchor Hanover properties.
Rashid Bahadur, buyer for Anchor Hanover, said: “Feedback from workers who regularly used the machines not only praised laundry results but also the exceptional service provided by engineers – which is crucial to ensuring operations are running 24/7.
“Also, the Miele machines have enabled staff to carry out their duties with little intervention. The auto-dosing system offers a ‘press and go’ approach, saving time for workers as there is no need to continuously refill the washers with laundry powder and liquid.”
Other benefits Anchor Hanover has experienced with Miele include: the preinstallation inspection, which is carried out to identify any potential challenges that may occur, minimising disruption; speed and ease of use of the machines, such as the simple to understand controls; and the warranty which offers a dedicated resource, meaning any issues are dealt with straight away.
Sam Bailey, sales and marketing director of the professional division of Miele, said: “We are proud and privileged to be able to support Anchor Hanover with its customer promise for years to come and are committed in developing new ways of working for employees who interact with our machines. For example, we have implemented training programmes to help staff self-manage and self-service equipment allowing for the smooth running of laundry operations.”