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LAINGBUISSON WEBINAR: Leaders share lessons from COVID-19 crisis

Vic Rayner

Care leaders have shared their views on lessons learnt and what should be done differently in the event of a second wave of COVID-19.

A LaingBuisson webinar held in partnership with Bevan Brittan yesterday focused on rights and regulation in a post COVID-19 world.

CQC Director of Engagement, Chris Day, said: “The lack of information sharing about what is going on crucially undermines the ability to have a good local system response.”

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Chris highlighted how CQC had created a domiciliary tracker during the crisis because there was not enough information being shared about how care workers were being able to share PPE and access testing to ensure they had the support they needed.

“Without that transparency there is no learning and we have a role in making that work,” Chris added.

“The ability of local leaders and local providers to come together to share money and to have common purpose around their intent is defining how well local areas are able to respond to this.

“Increasingly it matters more that we can look at how local systems are working.”

Vic Rayner, executive chairman of the National Care Forum (NCF), (pictured) said there had been an urgent need for a “real time and future focus” during the pandemic around data and information on what was happening in services.

She highlighted how it was not up until almost six weeks into the pandemic that more current data was published on how many people were dying within services, adding the full impact on people with learning disabilities was not shared until the last week.

The NCF head said the CQC could have taken action on issues to protect people’s rights such as the issuance of Do Not Resuscitate orders.

“We needed them to act fast and hard when it was clear that systems were letting people down,” Vic said.

Looking ahead, Vic said the CQC’s role in “making or breaking organisations” would be “huge”, highlighting the importance of working in a supportive way.

Bevan Brittan partner, Carlton Sadler, said guidance on PPE had been “belated” and highlighted how more than 25,000 people had been discharged from hospital to care homes between 17 March and 16 April at the height of the crisis.

Four Seasons CEO Jeremy Richardson said there was a need to use the crisis to simplify the way that the sector is managed.

Jeremy said a “single chain of command” was required in the event of another crisis.

While noting the government’s support in the form of £600m for an Infection Control Fund, Jeremy said it had “almost snatched defeat from the jaws of victory” in delivering the funding through local authorities.

 

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