Kingston upon Thames care home raises rating from Good to Outstanding by CQC


A Kingston upon Thames care home has been rated Outstanding by the Care Quality Commission, stepping up from its Good rating it was graded in June 2016.

London Care Partnership – 21b Upper Brighton Road, Surbiton, was rated Outstanding for being responsive and well-led.

It was rated Good for being safe, effective and caring, following the inspection in December 2018.

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The home provides care for up to seven young people including people with learning disabilities or autistic spectrum disorder.

The home’s positive impact on young people was demonstrated by a significant reduction in incidents and situations where people might display challenging behaviour.

Due to residents’ limited verbal communication, relatives mainly spoke on their behalf. Relatives said the home had a warm, welcoming and friendly atmosphere. They said staff treated the young people’s safety as a priority.

Debbie Ivanova, deputy chief inspector, Adult Social Care, said: “London Care Partnership – 21b Upper Brighton Road, fully deserves its Outstanding rating, it has improved overall from Good to the highest rating CQC can give. Staff and management at the home deserve to be congratulated for continuing to improve the standard of care.

“Our inspection report describes a service that is extremely well-led, which organises many and varied activities for people. I was particularly impressed with the trips organised abroad to Romania – and in England to Liverpool.”

You can read the inspection report in full on the CQC website at

Tags : CQCOutstanding
Zoe Monk

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