The key principles for what a good inspection looks and feels like have been set out by the CQC.
The CQC has worked with trade associations and other adult social care stakeholders to lay out the expectations of all parties concerning inspections in a new document.
Sue Howard, Deputy Chief Inspector for Adult Social Care, said: “I am delighted that we have been able to come together constructively to draw up these guidelines which will benefit care providers and their staff, our inspectors and the people using the service.
“As the adult social care sector continues to adjust to the challenges of the COVID-19 pandemic, it is more important than ever to establish mutual understanding and support in carrying out inspections.”
The new document addresses common misunderstandings and describes clear expectations to ensure effective joint working that will ultimately result in better care for people.
It focuses on the need to establish good communication and an understanding that everyone is working to achieve the same outcome: great quality care for people using services.
The document also recognises the need for respect and dignity of all parties during an inspection.
Lisa Lenton, Chair, Care Providers Alliance, said: “Effective relationships are based on communication and collaboration and we welcome this document that outlines the expectations for both providers and inspectors during an inspection. This has been a joint piece of work between CQC and provider representative bodies to set these key principles to ensure everyone involved gets the most from inspection – most importantly of course, for the benefit people who access care and support services.”
While routine inspections have been paused, the CQC has continued to inspect in response to risk and concerns raised, and services have remained subject to close monitoring using a range of intelligence sources.