Phoenix Residential Care Home in Chatham, Kent has been rated Inadequate and remains in special measures following an inspection by the CQC.
The home, which provides care and accommodation for up to 18 adults living with dementia and other health conditions, was rated Inadequate following an inspection in November.
CQC’s Head of Inspection for Adult Social Care, Neil Cox, said: “Although some improvements had been made since the previous inspection in August, there are still a number of serious shortfalls in the service provided.
“Following this latest inspection, the service remains in special measures, which means it will be kept under review and, if the provider’s registration is not cancelled, it will be re-inspected to check that significant improvements have been made.
“If the provider is unable to demonstrate improvements have been made, we will not hesitate to use our enforcement powers.
“During the latest inspection, CQC found that the management of the service was not robust enough to identify potential issues and to put actions and processes in place to improve quality and safety.”
The CQC said prescribed medicines were not always managed in a safe way and care plans and risk assessments were not always reviewed and amended following an accident or incident.
Fire safety was also a concern with the CQC commenting that insufficient staff were on duty at night to safely evacuate the building in the event of a fire.
The CQC added that people were not given maximum choice and control of their lives and supported in the least restrictive way possible and said the service was not kept clean and free from odours.
Registered manager Rita Graham told CHP: “I feel that CQC do not inspect all services in the same way. We have been criticised for having two staff on at night with 13 residents and we can evacuate a section in under 2.5 minutes as requested by the Fire Brigade but there are care homes close to us who have 20 residents and 2 members of staff and this has not been highlighted in their report.
“There are small factual discrepancies in the report which we have challenged but these have not been changed in the final report and where there have been changes they are very slight so can still be misread by the public.”