Sussex 16-bed property Byway House has had its Care Quality Commission (CQC) rating upgraded from ‘good’ to ‘outstanding’ following its most recent inspection in May.
Byway House is a large, detached house situated on the corner of a private road and close to the local shops and coastline of Middleton on Sea. All bedrooms have en-suite facilities comprising a sink and toilet; bathrooms are separate.
Communal areas include a lounge and dining area. A passenger lift operates between the ground and second floors and one of the staircases has a stair lift. Accessible gardens provide people with places to sit and have recently been refurbished to provide a pleasant, relaxing outside space.
The report from the CQC said: “Staff were totally committed to providing an exceptional standard of care for people at the home and genuinely cared about people’s wellbeing.
“One person said, “I have been living in this home for a few years and I really do like living here so much. It really feels like home. Everyone here is so kind and helpful”.”
Staff had signed up to the Dignity in Care initiative and had been trained to recognise the signs of potential abuse and the Mental Capacity Act 2005.
Staff are also encouraged to submit any suggestions in the way the home was managed and any improvements to the quality of care for people.
The report concluded: “Complaints were listened to and investigated to the satisfaction of the complainants. People told us they had no complaints about Byway House.”