Inadequate nursing home to close

care home nurse

Fermoyle House Nursing Home in Addlestone, Surrey is to be closed after being rated Inadequate by the CQC.

The home’s provider Pinebird Ventures Limited told the CQC and Surrey County Council of its intention to close the failing service.

Fermoyle House was rated Inadequate by the CQC following an inspection in January. The home was previously rated Requires Improvement in July 2015 and placed into Special Measures in July 2016.

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The most recent inspection found:

  • Changes in the management of the service had led to a lack of clarity for staff about who they should take their lead from.
  • Monthly quality assurance checks failed to consider key aspects of the service, such as checks on care documentation and recruitment documentation.
  • There was insufficient evidence of learning from accidents and incidents or of actions taken to minimise risks to people.
  • There were inconsistencies in the recorded information about people’s capacity.
  • The provider had not established effective systems for people to contribute their views about the service or recorded any feedback they had received informally.
  • People were not adequately protected by the provider’s recruitment procedures.
  • Care plans did not record people’s preferences regarding end of life care, which meant their wishes were not known to the staff who cared for them.
  • People’s privacy was not always protected because one of the shared bathroom doors was not able to be locked.
  • People were not always able to exercise their choices regarding their care.

The home had 18 residents at the time of CQC’s most recent inspection. Ten people were funded by Surrey County Council, six by other local authorities and two were privately funded. The home had the capacity to look after 32 people living with dementia.

To read the latest report click here.


Tags : CQCInadequateSpecial Measures

The author Lee Peart

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