A Four Seasons care home in Perth, Scotland has been rated Weak in three out of five areas following an inspection by the Care Inspectorate.
Craigieknowes care home, which provides residential care for up to 47 people, was rated Weak in well-being, leadership and staffing, and Adequate in the setting and care and support categories following a visit by the Care Inspectorate.
The regulator said: “We concluded that the inadequate management within Craigieknowes presented a risk to the health and wellbeing of people experiencing care. The provider failed to ensure that people living within the home always experienced good quality care and support, both day and night, based on relevant guidance and best practice.”
Inspectors observed a lack of person-centred practice, particularly during the early morning when some people were wakened early against their wishes.
One person was observed being denied the right to choose how to manage their continence needs while another was refused a shower because “it was not her day”.
Another resident had waited all night for a cigarette because staff had not taken her out when it was raining.
A Four Seasons spokesperson said: “We are aware that Craigieknowes Care Home is not currently operating at the high standard that we expect and the Care Inspectorate requires of all our homes. We take our responsibility as a care provider very seriously and have swiftly put in place a plan to address the concerns raised by inspectors.
“This plan is based on a very thorough review of the report’s findings. Our senior specialists will be working with our colleagues at the home to ensure they’re fully supported to implement this plan successfully. Throughout this process our priority is the care and wellbeing of our residents.”