An Inadequate rated care home in Bristol was “consistently of staff” and over reliant on agency workers, the CQC has found.
Staff at Yatton Hall care home, which is run by Four Seasons, told inspectors they were unable to meet people’s basic care needs due to shortages with one resident saying they had been waiting for help getting dressed for four hours.
The CQC said: “During this inspection we found that people’s needs were not always met due to inadequate staffing levels. People, their relatives and staff said care needs were not always met and we made observations to support this. People’s medicines were not always managed safely, and this placed people at risk.”
One resident told inspectors the food was “awful” with another person saying they had been given meals that were still frozen.
Additionally, one resident who requested support to go to the toilet said they were told after a long wait to use their incontinency pad.
Inspectors were also told that a lift had been out of operation for seven weeks, which had impacted on residents’ quality of life.
A Four Seasons spokesperson said: “We deeply regret that Yatton Hall has fallen below the standards that the CQC requires and that we expect of our homes. We have thoroughly reviewed the findings from the last inspection and are implementing a comprehensive action plan to ensure this home reaches a higher standard as soon as is feasible. We want to reassure our residents and their families that we take the situation extremely seriously and residents’ safety and wellbeing is our top priority.”