A Nottingham care home has been rated Inadequate by the CQC after being found to have a “heightened risk” of COVID-19 transmission.
The CQC said Beeches Care Home, which is run by HC-One, had not adequately protected residents from infection due to poor infection control practices.
The regulator said national guidance around cohorting and isolation had not been followed and people newly admitted to the service were not always supported by staff wearing the correct level of PPE.
The report noted agency staff’s COVID-19 tests were not being recorded by the home and lateral flow tests were not being checked or recorded prior to agency staff starting their shift.
Kitchen areas were not always being kept clean, the CQC found, with a lack of effective checks on whether food was being served beyond its use by date.
The CQC also noted that people were not always kept safe due to a lack of risk management and mitigation.
A spokesperson for the home said: “The health, safety and wellbeing of our residents is our number one priority, and we take all feedback from the CQC very seriously.
“We acknowledge there were areas where we fell short of the high standards our residents and relatives rightfully expect and deserve, and we have a comprehensive action plan in place to address this. We immediately acted to address the CQC’s feedback and have made significant improvements, including supporting our team with refresher training on enhanced infection control procedures, PPE use and safeguarding.
“We are committed to getting care right and have appointed a highly experienced turnaround manager to support the home to make and sustain improvements while we recruit for a qualified, kind and caring permanent manager to support the home long term.
“We are implementing HC-One’s bespoke digital medicines management system and we are updating all care plans in line with each resident’s needs. We continue to work closely with all relevant authorities and we look forward to the CQC’s next visit where we expect they will note significant improvements.”