Highwell House Care Home has become Herefordshire Care Homes’ third Outstanding service.
The recognition means one in two of the provider’s homes are Outstanding compared with a sector ratio of just 2%.
Home Manager Trudi Barnett said: “Were delighted that Highwell House which is part of the Herefordshire care Homes Group has been recognised by the CQC as Outstanding.
“It’s a wonderful achievement and to say I am proud of my team is an understatement. Everyone works so hard to enable the residents to live a happy and fulfilled life. We are now the third home in the group to achieve this rating and we will continue to look an innovative ways to build on this success.”
Highwell House provides accommodation and nursing care for up to 34 people, including those living with dementia.
Maggie Hannelly, CQC’s Head of Inspection for Adult Social Care in the central region, said: “People’s health needs were monitored and changes were made to people’s care in response to their needs. There were strong links with the local community and the provider worked to challenge people’s perceptions.
“People were encouraged to be actively involved in the running of the home through regular meetings and the provider welcomed people’s views, and acted on them. We found that those receiving care were consistently treated with dignity and respect and had good positive relationships with staff.”
Inspectors said staff at the service were motivated and given excellent levels of support, as well as on-going training, to meet the individual needs of people living at the home.
The CQC said care was completely centred on people’s individual needs and preferences and the service adopted innovative ways of maximising residents’ potential and minimising the impact of age related conditions.
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