Nine staff members of staff have been suspended at HC-One’s Ghyll Grove care home in Basildon, Essex following abuse allegations.
An HC-One spokesperson said it had suspended three staff members for an original incident that is under police investigation, as well as a further three for lesser but still “unacceptable” misdemeanours, as well as three management staff.
“As soon as these allegations came to light, we acted immediately to ensure the safety of residents,” the spokesperson said.
“We are supporting residents and their loved ones, and are also working with the police, local authority and CQC to conduct a full investigation.”
HC-One said “poor, unkind and impolite care” was “completely unacceptable”, and added it had apologised to the home’s residents and their families.
The probe was launched after concerns were raised by a family member over CCTV footage they had obtained from a private security camera.
HC-One said its senior regional management team had taken over day-to-day management of the home with comprehensive reviews pf practices under way. The provider said changes were being overseen by its Chief Operating Officer, Director of Memory Care, and Head of Clinical Quality.
An Essex Police spokesperson said: “We are conducting an investigation after allegations of abuse were made against staff at a nursing home on Ghyllgrove Close in Basildon. No arrests have been made and enquiries are ongoing.”
An Essex County Council spokesperson added: “We have been made aware of safeguarding concerns at a nursing home on Ghyllgrove Close in Basildon. As this is an ongoing police investigation we are unable to comment any further. We are working both with the police and care home to ensure the safety and wellbeing of the residents.”
A CQC spokesperson said: “CQC is aware of the police investigation concerning Ghyll Grove care home in Essex. We are liaising with the local authority and the police with regard to this and the home. A CQC inspection is currently underway and the findings from this will be published in due course. Meanwhile we await the outcome of the police investigation.”