HC-One’s Drummohr Care Home in Wallyford, Scotland has been rated ‘weak’ for its care and support during the pandemic.
In a report published on 13 May, the Care Inspectorate said the home, which provides care for up to 60 people, was performing at an “adequate level with strengths outweighing weaknesses”.
The Inspectorate noted the home had used digital technology to keep people in touch with their loved ones during the pandemic and essential visits had been made available for people at the end of life and those where there was a risk of significant impact on wellbeing. One relative told inspectors they were confident in the staff and how their approach supported individual’s physical and mental health.
Anticipatory care plans were not in place, however, with the regulator highlighting this as an area for improvement.
The regulator also required the service to put effective systems in place to ensure the environment was clean by 24 May and was required to carry out a refurbishment after rooms including bathrooms, treatment rooms and linen cupboards, were found to be unclean and untidy and furniture and fittings were damaged.
A spokesperson for the home said: “The health, safety and wellbeing of our residents is our number one priority, and we take all feedback from the Care Inspectorate (CI) very seriously.
“We acknowledge there were areas where we fell short of the high standards our residents rightfully expect and deserve, and we have a comprehensive action plan in place which is being overseen by our senior regional team. We immediately acted on much of the feedback and made significant improvements, including supporting our team with refresher training to ensure the highest standards of infection prevention and control.
“We have carried out a full audit of the homes environment and work has commenced by our maintenance team to improve the interior, we have also purchased new furniture for the dining area. A full refurbishment plan will be provided to the CI and we expect that they will see significant improvements when they next visit the home.
“We were heartened by the positive feedback in the report, including from a visiting relative who expressed their confidence in the staff at Drummohr and highlighted how the approach to care supported individuals physical and mental health. We were also pleased that our changes to the menus immediately received great feedback from residents. We are working closely with all relevant authorities and we look forward to making and sustaining these and further improvements.”